Privacy Policy

1. Introduction

American Quality Peptides, LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases through our e-commerce platform.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

Personal Information

We collect information you voluntarily provide, including:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely by third-party processors)
• Account credentials and preferences
• Digital signatures for order confirmations
• Medical information (for prescription verification, when applicable)
• Communication preferences and customer service interactions

Automatically Collected Information

We automatically collect certain information, including:

• IP address and browser information
• Device information and operating system
• Website usage patterns and navigation data
• Cookies and similar tracking technologies
• Referral sources and marketing campaign effectiveness
• Geographic location (general area, not precise location)

Third-Party Information

We may receive information from third parties, such as:

• Address verification services (Google Maps API)
• Shipping providers (USPS)
• Payment processors
• Marketing and analytics services

3. How We Use Your Information

Order Processing and Fulfillment

• Process and fulfill your orders
• Calculate shipping costs and delivery times
• Verify prescriptions for applicable products
• Handle returns and refunds
• Provide customer support

Communication

• Send order confirmations and shipping notifications
• Respond to your inquiries and requests
• Provide important account and service updates
• Send marketing communications (with your consent)

Legal and Security

• Comply with legal obligations and regulations
• Prevent fraud and protect security
• Enforce our terms and conditions
• Resolve disputes and legal issues

Improvement and Analytics

• Analyze website usage and improve our services
• Develop new products and features
• Conduct research and analytics
• Personalize your shopping experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

• Payment processors (for secure payment processing)
• Shipping companies (USPS and other carriers)
• Cloud hosting and data storage providers
• Email and communication service providers
• Analytics and marketing platforms

Legal Requirements

• When required by law or legal process
• To protect our rights and property
• To prevent fraud or security threats
• In response to government requests

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.

5. Data Security and Protection

We implement comprehensive security measures to protect your information:

Technical Safeguards

• SSL/TLS encryption for data transmission
• Secure payment processing (PCI DSS compliant)
• Encrypted data storage
• Regular security audits and monitoring
• Access controls and authentication systems

Operational Safeguards

• Employee training on data protection
• Limited access to personal information
• Regular backup and disaster recovery procedures
• Incident response and breach notification protocols

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us analyze website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Essential cookies cannot be disabled as they are necessary for basic operations.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing in certain circumstances

California Residents (CCPA Rights)

• Right to know what personal information is collected and how it's used
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

European Residents (GDPR Rights)

• All general rights listed above
• Right to withdraw consent at any time
• Right to file a complaint with supervisory authorities
• Right to data protection impact assessments

8. Data Retention

We retain your information for different periods based on the type of data:

• Account Information: Until you close your account or request deletion
• Order Records: 7 years for tax and legal compliance
• Payment Information: Not stored (processed by secure third parties)
• Marketing Data: Until you unsubscribe or object
• Legal Records: As required by applicable laws
• Analytics Data: Typically 26 months, anonymized where possible

We periodically review and delete information that is no longer necessary for our business purposes or legal obligations.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses approved by regulatory bodies
• Certification schemes and codes of conduct
• Binding corporate rules and privacy frameworks

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete such information immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Third-Party Links and Services

Our website may contain links to third-party websites and services. This privacy policy does not apply to third-party sites. We encourage you to read the privacy policies of any third-party services you use.

We are not responsible for the privacy practices or content of third-party websites and services.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will post the updated policy on this page
• We will update the "Last Updated" date
• For material changes, we will provide additional notice
• Your continued use constitutes acceptance of changes

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: